New Patients

Welcome New Patients

We’re excited to welcome you and your pet to White Haven Veterinary Hospital. Whether you’re visiting us for the first time or transferring your ongoing care to our team, our goal is to make every step of the process simple, transparent, and stress-free. On this page, you’ll find everything you need to know about what to expect during your first appointment, our hospital policies, and how to prepare for your pet’s visit.

To keep your check-in smooth and efficient, new patient forms are automatically emailed to you once your appointment request is received. Simply complete them at your convenience, and the forms will be sent back to us automatically—no extra steps needed.

What to Expect at Your First Visit

During your initial appointment, our veterinary team will take time to get to know your pet, review their medical history, and discuss any concerns or goals you may have regarding their health. We strive to create a welcoming and calm experience for pets and their owners while ensuring your pet receives the personalized, high-quality care they deserve.

You can help us make your visit as smooth as possible by arriving a few minutes early and having any previous medical records sent to our team before your appointment.

New Patient Philosophy

Welcoming a new pet to our hospital is something we take to heart. We know the first visit sets the tone for your pet’s care experience, which is why we focus on creating a visit that is calm, compassionate, and convenient for both you and your pet.

Appointment Options That Fit Your Schedule If your schedule prevents you from staying for the full appointment, we offer day-admission appointments. You may drop your pet off at a convenient time, and our team will complete their exam and any recommended treatments during their scheduled appointment window. Once everything is finished, we’ll call you to review our findings and arrange a pickup time.

A Stress-Less Experience for Pets
We understand that visiting the vet can be overwhelming, especially for anxious pets or those new to our clinic. Our team uses gentle handling, positive reinforcement, and species-specific techniques to help make your pet’s visit as comfortable as possible.

What to Bring to Your First Visit

To help us provide the most accurate care, we encourage new clients to bring:

• Any previous veterinary records or vaccination history
• A list of current medications, supplements, or foods
• Any questions or concerns you’d like to discuss with the doctor
• A favorite blanket or toy if your pet is comforted by familiar items

Clear Communication, Every Step of the Way
We take the time to explain our findings, recommendations, and treatment options in a way that makes sense. You’ll always know what we’re doing, why we’re doing it, and what your next steps are.

Your Pet’s Comfort and Safety Come First
Please ensure your pet arrives securely leashed or in a carrier. Even the calmest pets can become nervous in a new environment, and proper restraint helps keep everyone safe.

A Partnership Built on Trust
We see ourselves as an extension of your pet’s family. Our goal is to build a long-term relationship with you based on trust, transparency, and shared commitment to your pet’s well-being.

Before your first appointment, it’s helpful to know how things are handled at our hospital. The guidelines below outline our standard procedures, payment policies, and available options.

Our Hospital Policies

Appointment Scheduling

To maintain the highest standard of care, we see patients by scheduled appointment only and do not accept walk-ins. We recognize that urgent medical concerns may arise, and in these cases, we ask that you contact our office directly so our team can determine the appropriate course of action.

During urgent or emergency situations, we’re grateful for your understanding as our team gives each patient the care and attention they need.

Patient Arrival & Safety

Your pet’s safety—and the safety of our other patients—is of the upmost importance to us.

We kindly ask:

Even the most relaxed pets can feel uneasy in a new environment, so proper restraint helps keep everyone safe.

Payment Policy

Payment is due in full at the time services are provided. For your convenience, we accept:

Visa, MasterCard, Discover & American Express

Cash

CareCredit

A helpful option for managing unexpected pet care expenses

If you’d like to learn more about CareCredit or apply ahead of your visit, simply click the link below.

Care Credit

A Warm Welcome From Our Team

We appreciate the opportunity to care for your pets and support their health at every stage of life. Our team is committed to providing exceptional service, open communication, and compassionate care at each visit. If you have any questions ahead of your appointment, please don’t hesitate to reach out.
We look forward to welcoming you and your fur family to our practice.

If you need to make an appointment, please use the button below.

Request Appointment