Hospital Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
For your convenience, day admissions are now available. If you cannot make your regular appointment time we offer early day admissions, and we will still see your pet during the selected appointment time. A day admission means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. When the exam is completed we will give you a call to review the findings and to set up a discharge time.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
Full payment is expected at the time that services are rendered. For your convenience, we accept MasterCard, Visa, Discover, American Express, CareCredit, personal checks, and Cash. For more information on CareCredit please click on the icon below, this may be a helpful payment method for you!
